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  • Mountain View Animal Hosp

No Show & Late Policy

Updated: Mar 24

Late Arrival Policy: We make every effort to be on time for all our appointments. We value your time and schedule and work hard to stay on time in the clinic. We all have been there before, life is busy and crazy, traffic is backed up, or your other appointments ran late. We understand when you are running late. Unfortunately, when even one patient arrives late, it can throw off the entire schedule for that day. In addition, rushing or “squeezing in” an appointment shortchanges the patients and contributes to decreased quality of care. Therefore, a client that arrives 10 minutes or more late to their scheduled appointment may need to be rescheduled. We apologize for any inconvenience this might cause.


Cancellation of an Appointment: In order to be respectful of the medical needs of other patients, please be courteous and call our office promptly if you are unable to show up for an appointment. If it is necessary to cancel your scheduled appointment, we ask that you call at least 24 hours in advance. Appointments are in high demand, and your early cancellation will allow another patient access to timely veterinary care. If it is after hours, please leave this message on the clinic voicemail.


Appointment No Show Policy: A “no show” is a client who misses an appointment without cancelling it. A failure to be present at the time of a scheduled appointment will be recorded in the patient’s chart as a “no show”.


The first time there is a “no show”, we will contact you via phone/mail/email to inform you of the missed appointment and remind you of our “no show” policy. After 2 "no shows" or cancelled appointments without 24 hours notice, you will be required to prepay the exam fee to schedule all future appointments, this fee will be put towards that visit. You forfeit this deposit if you do not show up or cancel with less than 24 hours for that appointment.


We appreciate your patience, understanding and support in these trying times and want to do all we can to serve your needs.

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